Beauty Box FAQs
When will my box be dispatched?
Our boxes are dispatched on the 1st working day (or closest to) of each month.
When will I be charged for my order?
We take payment for all subscriptions on the 1st working day (or closest to) of each month, this payment relates to your next despatched box.
Address Change
You are able to update your address in your account section. You have until the 26th of the month BEFORE to change the address for your NEXT box. For example on the 23rd of October you move house and you want your next box to go to a different address, you have to change this BEFORE the 26th to ensure your November box goes to the new address.
Delivery of the boxes
When you sign up to a Beauty Box subscription, it works on the same principal as the site for delivery threshold on your first box. To see threshold levels for 'Free Delivery' please click here.
What is the cancellation period?
You have 14 days to cancel your subscription. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. For your 2nd and subsequent boxes, cancellations will not be available and you will need to turn of the auto renewal feature via your account if you do not wish to continue with your subscription after your term has ended.
How can I cancel my subscription?
Please log into the ‘My Account’ page to contact our Customer Service team who will be happy to assist you with your cancellation or please use the turn off the auto-renewal feature in your account. To do this go to ‘My Account’ and then select the ’Subscription’ option to see features available.
Opting out of a 1, 3, 6 or 12 month subscription.
Opting out of a 1, 3, 6 or 12 month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew.
You need to opt-out of auto-renewal by the 25th of the month BEFORE you will receive the last box of your current term. You can opt-out at any point in your subscription up to the point mentioned above, however your subscription will only end once your term has ended, i.e. if you have a 3 month subscription, and opt-out after your second box, your 3rd box will be your last box which in turn completes your 3 month subscription.
If you would like to receive no more boxes and you have already received your last box, you will need to follow the cancellation process either in the ‘My Account’ page or you can contact ourCustomer Service team who will be happy to assist you with your cancellation.
I have cancelled my subscription within 14 days but my Beauty Box has been dispatched.
If a cancellation is made within the 14 day period but a Beauty Box has been dispatched then please contact our Customer Service team to arrange a return for a refund.
My order has arrived damaged, what do I do?
If you have received your Beauty Box damaged, please contact Customer Service through your online account to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.
I’ve returned my Beauty Box and have not received my refund/replacement.
Your refund or replacement will be issued as soon as we have had confirmation from our warehouse that your return has been received. We will then send an email to update you as to the action that has been taken and any expected time frames.
Payment Problems
If you receive an email detailing a payment problem against your subscription, please log into the ‘My Account’ area and check or update your payment information that you have provided us. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.
Discounts/Special Offers.
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.
Beauty Box Pricing Change (29th November 2016)
On the 29th of November at 1pm GMT, at the same time as the changeover to our December box, the price for the Lookfantastic Beauty Box subscription plans will be changing worldwide.
In an effort to improve the experience for customers (higher quality, more valuable boxes), we are changing the prices of some of our subscription plans to reflect a more premium angle. We are working to improve the offering all round and investing in more premium products, box exclusives, better offers, more functionality like personalising boxes and in training a knowledgeable and pro-active customer service team. At this moment in time we’re honouring existing price for current subscribers, so if you continue with your auto-renew you will carry on paying the current price you have been previously paying.
Below are some answers to the most frequently asked questions, if the answer to your email does not appear below then please contact our lovelyCustomer Service teamwho will be on hand to answer any questions you do have.
What are the new prices?
The 1 month rolling is staying the same at £15, the 3 month is now £14.50, the 6 month is £13.75 and the 12 month is £13. (Specific per territory)
When will this happen?
The price change will take place at the same time as we switch over to the December box at 1pm on Tuesday the 29th of November.
What does this mean for current subscribers?
We’re currently honouring existing price for current subscribers. If you continue your auto-renewal subscription you will be charged the same price as at the start of your subscription.
What are you changing for subscribers ?
We are investing more in the Beauty Box experience for customers which will include more premium products, box exclusives, and more functionality like personalising boxes.
If I have already turned off auto-renew, can I turn this back on?
When will my box be dispatched?
Our boxes are dispatched on the 1st working day (or closest to) of each month.
When will I be charged for my order?
We take payment for all subscriptions on the 1st working day (or closest to) of each month, this payment relates to your next despatched box.
Address Change
You are able to update your address in your account section. You have until the 26th of the month BEFORE to change the address for your NEXT box. For example on the 23rd of October you move house and you want your next box to go to a different address, you have to change this BEFORE the 26th to ensure your November box goes to the new address.
Delivery of the boxes
When you sign up to a Beauty Box subscription, it works on the same principal as the site for delivery threshold on your first box. To see threshold levels for 'Free Delivery' please click here.
What is the cancellation period?
You have 14 days to cancel your subscription. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. For your 2nd and subsequent boxes, cancellations will not be available and you will need to turn of the auto renewal feature via your account if you do not wish to continue with your subscription after your term has ended.
How can I cancel my subscription?
Please log into the ‘My Account’ page to contact our Customer Service team who will be happy to assist you with your cancellation or please use the turn off the auto-renewal feature in your account. To do this go to ‘My Account’ and then select the ’Subscription’ option to see features available.
Opting out of a 1, 3, 6 or 12 month subscription.
Opting out of a 1, 3, 6 or 12 month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew.
You need to opt-out of auto-renewal by the 25th of the month BEFORE you will receive the last box of your current term. You can opt-out at any point in your subscription up to the point mentioned above, however your subscription will only end once your term has ended, i.e. if you have a 3 month subscription, and opt-out after your second box, your 3rd box will be your last box which in turn completes your 3 month subscription.
If you would like to receive no more boxes and you have already received your last box, you will need to follow the cancellation process either in the ‘My Account’ page or you can contact ourCustomer Service team who will be happy to assist you with your cancellation.
I have cancelled my subscription within 14 days but my Beauty Box has been dispatched.
If a cancellation is made within the 14 day period but a Beauty Box has been dispatched then please contact our Customer Service team to arrange a return for a refund.
My order has arrived damaged, what do I do?
If you have received your Beauty Box damaged, please contact Customer Service through your online account to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.
I’ve returned my Beauty Box and have not received my refund/replacement.
Your refund or replacement will be issued as soon as we have had confirmation from our warehouse that your return has been received. We will then send an email to update you as to the action that has been taken and any expected time frames.
Payment Problems
If you receive an email detailing a payment problem against your subscription, please log into the ‘My Account’ area and check or update your payment information that you have provided us. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.
Discounts/Special Offers.
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.
Beauty Box Pricing Change (29th November 2016)
On the 29th of November at 1pm GMT, at the same time as the changeover to our December box, the price for the Lookfantastic Beauty Box subscription plans will be changing worldwide.
In an effort to improve the experience for customers (higher quality, more valuable boxes), we are changing the prices of some of our subscription plans to reflect a more premium angle. We are working to improve the offering all round and investing in more premium products, box exclusives, better offers, more functionality like personalising boxes and in training a knowledgeable and pro-active customer service team. At this moment in time we’re honouring existing price for current subscribers, so if you continue with your auto-renew you will carry on paying the current price you have been previously paying.
Below are some answers to the most frequently asked questions, if the answer to your email does not appear below then please contact our lovelyCustomer Service teamwho will be on hand to answer any questions you do have.
What are the new prices?
The 1 month rolling is staying the same at £15, the 3 month is now £14.50, the 6 month is £13.75 and the 12 month is £13. (Specific per territory)
When will this happen?
The price change will take place at the same time as we switch over to the December box at 1pm on Tuesday the 29th of November.
What does this mean for current subscribers?
We’re currently honouring existing price for current subscribers. If you continue your auto-renewal subscription you will be charged the same price as at the start of your subscription.
What are you changing for subscribers ?
We are investing more in the Beauty Box experience for customers which will include more premium products, box exclusives, and more functionality like personalising boxes.
If I have already turned off auto-renew, can I turn this back on?
Unfortunately no, we are investing in improving our service offering and this will be one of the changes made over the next year. If you would like to continue receiving boxes you can sign up again to any of our subscription plans online.
