Shipment of Aerosols to non-UK destinations
Please note that due to strict Airmail regulations aerosols cannot be shipped by Air and are now shipped via "surface mail". Please be aware that this can take considerably longer than standard Airmail services. If you have ordered an aerosol with other items the entire parcel will be sent via surface mail.
We suggest making a separate order for any aerosol items to ensure timely delivery on the bulk of your order.
Where do you deliver?
We deliver to Europe, USA and most major countries. For a full list please contact us.
Will I have to pay customs duty?
All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority.
*Please note we are not in a position to refund any customs/import duty paid. Please also note that due to strict Airmail weight restrictions some orders must be split into seperate parcels before dispatch.
Which courier company do you use?
We use a combination of Royal Mail and Interlink Express for deliveries within the UK. We use Royal Mail Airmail, Geopost and Parcelforce to Europe and the Rest of the World.
Will my order require a signature upon delivery?
The majority of our orders will require a signature upon delivery however anyone at the specified delivery address can sign for the goods.
Can a parcel be left safe?
If you would like your order to be left in a designated safe place or with a neighbour please enter your specific instructions in the DELIVERY COMMENT section of the Basket Page and press UPDATE.
Do you deliver to BFPO addresses?
We do deliver to BFPO addresses. Parcels are sent via Royal Mail to the British Forces Postal Office in London where the parcel is signed for. It is then the responsibility of the British Forces to ensure that the parcel is delivered to the correct location.
When will I receive my order?
Within the UK
Our orders are sent via Royal Mail 1st Class post or via courier and are normally delivered within in 48hrs. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.
Outside the UK
Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 5-7 days, to the USA between 5-10 days and to the rest of the world anywhere between 7-14 days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
Shipping Timelines
| £2.10 plus 55p per item |
1-2 days |
| £2.20 plus £1.55 per Item |
3-5 days |
| £2.55 plus £2.20 per Item |
5-10 days |
| £3.10 plus £2.55 per item |
Usually around 14 days |
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