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How to Shop at lookfantastic

Customer Services

When you visit www.lookfantastic.com there are several easy and convenient ways to purchase your hair and beauty essentials.

By Category - Use the top navigation bar if you know what product area you are looking for (e.g. hair products) but you are not sure of the exact product or brand, or if you just fancy trying something new.

Shop by category allows you to shop within one category area at a time e.g. Hair, Face&Body, Cosmetic, Electrical, etc. (You will find these categories listed on the horizontal navigation bar at the top of the screen, below our lookfantastic logo).

Let's imagine that you want a deep conditioning treatment to control and nourish your unruly, frizzy hair, but you are not sure of the exact one, or you want to try something new, then you simply need to follow these steps:

Step 1 - Click your mouse on the Hair category

Step 2 - A horizontal drop-down menu will appear with all the sub categories within Hair, you will now select Treatments, by clicking on the word when it is underlined.

Step 3 - This will bring up a selection of hair types that you might need a treatment for, so at this stage you would choose the one most applicable to you, in this case: Frizzy. Choose this either by clicking on the image or on the title FRIZZY.

Step 4 - You will then be presented with a number of treatments for Frizzy hair. Each item will have an image, a title and a short description about the item. Should you wish to know more, simply click on the button labeled: and you will be taken to the full description of the product.

Step 5 - If at any stage you wish to BUY any of these products simply click on the add button at the end of either the short or long description: . This will add the item in the quantity you specified (in the box next to the add button) to your Shopping Basket. NB. You can always amend this amount at a later time.

Follow with the 4 simple review & payment stages.

By Search - If you know the item you are looking for, then you can type the brand and product title/key words into the Search box.

Let's imagine you are looking for Redken's best selling Extreme Anti-Snap Leave In Treatment:

Step 1 - Click on the white box within the Search box:

Proceed to type in the necessary search words e.g. Redken Extreme Anti-Snap Treatment.

Note: If you know the brand you want, type that in first (e.g. Redken), followed by the sub-brand (Extreme) and if you know it, the full product name or key words in this case: "Anti-Snap" and "Treatment".

This will give you all the related results listed in % match order. e.g. Results with the closest to 100% match will be displayed first and then less precise matches lower down the list, and so on.

Step 2 - Provided the item you are looking for is within this search then simply either click on the add button at the end of either the short description: , or should you wish to know more about the item, simply click on the MORE button and you will be taken to the full description of the product, where you can again click on the ADD button.

This item will add the item in the quantity you specified (in the box next to the add button) to your Shopping Basket. NB. You can always amend this amount at a later time.

Follow with the 4 simple review & payment stages.

By Brand - If you have a favourite brand that works well on your hair or skin, or if you've been recommended a specific brand to try, you can select this using our Shop by Brand drop down menu.

Let's imagine a friend has told you about Dermalogica's popular skin care range, and you want to try some of the products for yourself.

Step 1 - Locate the Shop by Brand box at the top left hand side of the page below our logo.

Then click on the downward arrow, which will reveal a list of all the brands we stock. Simply select the brand you are after and this will take you through to the brand page, with all the products that brand sells broken down into categories.

Step 2 - At this stage if you are not sure what you are looking for you can read through the category descriptions or simply click on the one you are after such as Cleansers.

Step 3 - You will then be presented with a number of different Dermalogica Cleansers. Each item will have an image, a title and a short description about the item. Should you wish to know more, simply click on the button labeled: and you will be taken to the full description of the product.

Step 4 - If at any stage you wish to BUY any of these products simply click on the add button at the end of either the short or long description. This will add the item in the quantity you specified (in the box next to the add button) to your Shopping Basket. NB. You can always amend this at a later time.

With Offers - If you like getting great value for money, then check out our offers section, which includes our current best buys, whether it's money off, gift with purchase or simply amazing value!

Step 1 - If you want to see more of our current offers (and free gifts with purchase) than we have listed on our homepage, simply click on the offers category on the top horizontal navigation bar.

Step 2 - This will take you through to a page listing all of our current great offers onsite. You can scroll down this page using the page up and down arrows on the right hand side of your screen. You can also look through the following pages to find the offers that interest you.

Once you have found an offer you wish to take advantage of, you simply need to read the offer conditions (e.g. Get a jewellery box free when you buy 2 Kerastase products) and then make sure you put the qualifying products into your basket.

Step 3 - Add the qualifying items into your shopping basket by clicking on the 'add' button . This will add the item in to your Shopping Basket (remember to state how many you require in the quantity box). NB. You can always amend this at a later time (at basket stage). The free gift / offer will then automatically appear in your basket once you have added all the offer items.

NB. You must always be logged in to benefit from our Offers

Using your Wishlist - Want to window shop because you're waiting for payday before you buy, or simply want to purchase at a later date - then why not create a wish list?

Is payday just round the corner? But you are super organised and you want to choose all your purchases in advance? Or do you simply want to select the items that you are interested in on our site, but you don't want to purchase them right now? Then this is where your wish list can help you out.

Step 1 - Find the items you want to purchase by browsing through the site using one of the afore mentioned shopping routes. Then when you arrive at the product listing page you need to go into the full long product description by clicking on the image or the individual product title or the MORE button and then you will find a button on the right hand side of the product page called Add To Wish List:

Click on this button and this will add this product to your Wish List. You can keep adding to this at anytime, and you can have as many items on this list as you want.

Step 3 - Once you get round to purchasing items from your wish list, then all you need to do is click on the Wish List icon at the top right hand side of the page. This will take you through to a list of all the items you have added to your Wish List. Then you can add any of the items to your Shopping Basket by clicking the ADD button. Once you have added all the items you want you can view your Shopping Basket and purchase these items.

If at anytime you wish to remove an item from your wish list you simply need to click on the wording below the Add button which will remove this item from your Wish List.

NB. You must always be logged in to benefit from our Offers

Using the Recently Viewed tab - This tab profiles the last few products you have viewed on the site, so if you want to go back and have another look, you can simply click on your chosen product without having to search again.

Step 1 - This useful tab can be found at the bottom right hand side of a long product description. Every time you click on a product image or title and go through to the longer description of the product, it will be added to this tab.

Step 2 - To go back to any of the products you recently viewed just click on the product title or image within this tab.

Step 3 - You can then add any of the items from your Recently Viewed Tab to your Shopping Basket by clicking the ADD button at the end of the long description of this product. Once you have added all the items you want, you can view your Shopping Basket and then purchase these items.

Using the Customers Also Bought tab - Thinking about buying a product and wondering what other products might be popular choices? Then this tab is really useful; it shows you what other customers bought alongside that item. They may well have the same skin/hair type as you and be using a product you haven't tried yet.

Click on this button and this will add this product to your Wish List. You can keep adding to this at anytime, and you can have as many items on this list as you want.

If at anytime you wish to remove an item from your wish list you simply need to click on the wording below the Add button which will remove this item from your Wish List.

NB. You must always be logged in to benefit from our offers.

By Stealing Their Style - If you are after a red carpet look, or want to achieve the curls or dramatic make-up style similar to a poular celeb - then look no further, our Steal their Style pages are ideal shopping aids for celeb lovers.

If you are after a red carpet look, or want to achieve the curls or dramatic make-up style from that celeb you love, then look no further, our Steal their Style pages are ideal shopping aids for celeb lovers.

Step 1 - Select the Steal their Style button on the left hand side of the homepage which will take you through to our Celebrity Style Library. The button will appear on the right hand side elsewhere within the website.

Each month we have a new male and female celebrity for you to steal the look of, we also have a library of images at the bottom of the page for you to browse through in case any of them catch your eye.

Step 2 - Find a celebrity look that you like and simply click on the Add their Style button. All the items featured will automatically be added to your Shopping Basket. As always you can amend the quantities and remove items that you don't want at anytime by following viewing your Shopping Basket.

Four simple review & payment stages - Follow these quick and easy stages to review and pay for your items.

Step 1 - If you wish to review what is in your Shopping Basket at anytime, simply click on Shopping Basket icon at the top right hand side of the screen: This will take you to Your Shopping Basket Page which will show you all the items that you have added to your basket and the quantities you have chosen, along with the total cost of your Shopping Basket.

At this stage you can amend anything you like.

Remove an item: To remove an item from your Shopping Basket simply click on the icon next to the rubbish bin within that item's Basket Box: and the item will be removed from your basket.
Update a quantity: If you want to increase or decrease a quantity of an item in your basket simply amend the figure in the box in the Quantity column and click Update.

Step 2 - Remember at this stage you can still add our great gift-wrapping service to your order, to receive all your items neatly boxed, complete with a beautiful ribbon - to add this you simply need to click 'add gift wrap' on the shopping basket page.

Step 3 - Also at this stage if you have a promotional code you wish to redeem, you will need to enter it into the white space within the blue promotional code box. This will then automatically apply the promotion to your basket, you will see it listed in your basket if it was correctly entered, if the code you enter is incorrect you will see this message.

Tips for using promotional codes:

Always use capitals
Remove any spaces from codes
Be careful using O's and 0's

Please note: promotional codes are not valid in conjunction with any other offer unless specified.

If you are still having problems then please contact our support team.

Step 4 - At this point you can either Continue Shopping by clicking the button: which will take you back to the previous page you were on. Please note: When you return to your shopping basket you may need to re-enter your promotional code again.

Or you can Proceed to Checkout and pay for your items by clicking this icon:

Step 5 - Once you have clicked on the Proceed To Checkout button, this will take you through to the Delivery Details page.

Step 6 - At this stage you will need to firstly enter your billing address in the box on the left, ensure this is the address where the credit/debit card you wish to pay with is registered.

Step 7 - Then you will need to enter your delivery address into the box on the right. Please try to ensure that someone will be in to receive your delivery at this address between the hours of 9am-5pm. You can add as many addresses as you like and these will be remembered in your account.

REMEMBER at this stage if you want to use a different delivery address, then click the Add Address button to enter a new address, if you edit an address it will replace the existing one, not add a new one.

If you have bought the item as a gift you can enter the gift recipient's address in here.

Step 6 - If you have any special delivery instructions for your postman such as 'leave in the porch' or 'please leave at the back door if nobody is in' then you will need to enter this in the Extra Delivery Information Box. Please make this as concise and clear as possible. If you are happy with all of this information you can then click on the Proceed To Checkout button once more, this will take you to the Payment Details Page, if you wish to amend your order then click on the Back to Basket button to return to the Basket Page.

Step 7 - At this stage you need to enter your credit / debit card details. If you are not sure what any of the items required are simply click on the question mark button and this will explain where you can find the information on your card. REMEMBER this card must be registered to the billing address you specified on the previous page, if it is not, and you need to change the billing address by simply clicking on the Back to Delivery Details button.

Step 8 - This is your last chance to review your order listed in the right hand Order Summary box, if you wish to make any changes simply click on the Back to Delivery Details button and then the Back to Basket button and you will be able to amend your order. If you are happy with everything then click on the Place Your Order button: [image] making sure you only click once, and your order will be sent directly through to us for picking.

Step 9 - You will then be taken to the Order Confirmation Page to reflect that your order has been successful, you can print out this page if you wish, by clicking on the Print button. At this stage we will also send you a confirmation email to your designated email address, listing the items you have ordered which you can keep for your records.

Step 10 - Sit tight and we will pick, pack and deliver your order right to your door. Enjoy!

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