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We do have anti-fraud measures that will automatically fail any credit card tried three times in a 15-minute period. If your card has failed please try the following:
If you are still experiencing problems making an order, then please contact us with your order details where we will be able to manually process your order. Alternatively, you can fax your order through on +44 (0)1273 425526 (24hrs).
Within the UK
Our orders are sent via Royal Mail 1st Class post or via courier and are normally delivered within 48hrs. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.
Outside the UK
Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 5-7 days, to the USA between 5-10 days and to the rest of the world anywhere between 7-14 days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
Shipping Timelines and Costs
Please note that packs count as one item.
The parcel has been delayed in the postal system. Parcels sent via 1st Class Post or via Airmail do not carry tracking numbers so cannot be tracked once they have left us. Royal Mail will not deem a parcel to be lost until it has been in the postal system (national or international) for a period of 10 working days. It is very rare for a parcel to take this length of time to arrive but we are unable to dispatch a replacement until this period of time has elapsed.
If your order still has not been delivered after 10 working days, please contact us and we can arrange for a replacement to be dispatched to you.
Unfortunately some parcels do receive rough treatment in transit. Please contact us and we will arrange for a replacement to be dispatched to you as long as you contact us within 10 days of placing your order.
Please contact us and we will do our very best to make sure that any errors are rectified - though you must contact us within 10 days of placing your order.
We do accept goods back at Lookfantastic on the basis that the goods have been un-opened and unused and are in a re-saleable condition within 10 days of your order being placed. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.
If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:
Returns Dept. lookfantastic Group Unit C2 Portland Business Park Portland Road Hove East Sussex BN3 5RY United Kingdom
We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details.
When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.
*Please note that all orders must be returned to us within 30 days of purchase.
If you are experiencing problems when trying to apply a voucher code box on the Basket Page please contact us before placing your order as we cannot apply voucher codes after an order has been placed.
Please contact us and we can advise you of the next step.
You can change your order details as long as the order has not been shipped. This may change delivery times depending on whether the item is in stock. Please contact us to check the status of your order.
If you prefer not to pay by credit or debit card (or if you do not have one), we do accept payment by Cheque or money order. All cheques should be made payable to: lookfantastic.com Ltd and denominated in UK pounds Sterling. Cheques should be sent along with a copy of the order to:
Orders Department lookfantastic Group Unit C2 Portland Business Park Portland Road Hove East Sussex BN3 5RY United Kingdom
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