What cards do you accept?
Visa, Mastercard, Switch, Solo, Maestro,American Express and Visa Electron.
*Unfortunately we do not accept cards or payments via Paypal or other 3rd party payment sites.
What currency do you use?
All products are priced in United Kingdom Pounds £ (GBP Pounds Sterling). We do not accept payment in any other currency.
For an up to date currency conversion to your local currency please visit www.xe.com/ucc/
When will I be charged?
Your card will be charged as soon as the SUBMIT button is pressed so we recommend that you check your basket carefully before placing your order.
Is it safe to order online?
At lookfantastic.com we take security very seriously indeed!
Our secure server software encrypts all your personal information including
credit or debit card number, name and address. We have had no reports of
any lookfantastic customers experiencing fraud as a result of shopping with
us.
What is a secure server?
A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed.
What level of encryption do we use?
We use SSL (secure socket layer) level encryption. This is one of the most advanced encrypting technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone. All credit card details are kept on a secure computer and only top level staff has access to this computer. lookfantastic uses a Digital Secure Server ID from VeriSign to provide you with the best possible protection on the Internet.
lookfantastic security guarantee
In the unlikely event that fraudulent or unauthorised use of your credit card takes place as a result of your visit to lookfantastic, most banks or credit card providers will normally cover you for any losses or limit your liability to £50. If, however, your bank or credit card provider does not cover your losses resulting from unauthorised use of your credit card, lookfantastic.com will cover your losses up to £50 provided that the unauthorised use resulted from, through no fault of your own, shopping on lookfantastic.com whilst using our secure server.
What additional security checks do you carry out?
All orders are subject to additional security checks once they have been placed. Should your billing address or card holder details not match the details held by the card issuing bank please contact us to confirm the correct information.
We reserve the right to hold any orders that do not pass bank security checks.
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