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We do accept goods back at Lookfantastic on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.
If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:
Returns Dept. lookfantastic Group Unit C2 Portland Business Park Portland Road Hove East Sussex BN3 5RY United Kingdom
We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details.
When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.
*Please note that all orders must be returned to us within 30 days of purchase.
Please contact us and we can advise you of the next step.
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