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We do accept goods back at Lookfantastic on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.
If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:
Returns Dept. lookfantastic Group Unit C2 Portland Business Park Portland Road Hove East Sussex BN3 5RY United Kingdom
We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details.
When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.
Orders are processed between Monday and Friday 08:00am - 3:30pm GMT, excluding Public Holidays. We aim to dispatch "in stock" items on the same working day after an order has been placed.
Orders placed during a weekend, Public Holiday or after 3:30pm GMT will be processed on the next working day (Monday-Friday).
Our orders are sent via Royal Mail 1st Class post or via courier and are normally delivered within in 48hrs. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.
Outside the UK
Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 5-7 days, to the USA between 5-10 days and to the rest of the world anywhere between 7-14 days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
Should you wish to change/cancel your order you can do so by filling out our Contact Us form or via fax on +44 (0)1273 425526 (24hrs) providing that your order has not already been processed.
*Please note that orders are processed very quickly during business hours and it may not always be possible to intercept your order before dispatch due to the volume of orders being processed in our Warehouse.
If you wish to cancel your order after your goods have been dispatched, either refuse the goods when delivery is attempted or accept them and return the un-opened items to us for a refund, minus any postage and packing costs incurred by us.
If your order has not been delivered within the usual timescale quoted on site it is most likely that the parcel has been delayed in the postal system. Parcels sent via 1st Class Post or via Airmail do not carry tracking numbers so cannot be tracked once they have left us.
Royal Mail will not deem a parcel to be lost until it has been in the postal system (national or international) for a period of 10 working days. It is very rare for a parcel to take this length of time to arrive but we are unable to dispatch a replacement until this period of time has elapsed.
If your order still has not been delivered after 10 working days please contact us and we can arrange for a replacement to be dispatched to you.
Please contact us and we will do our very best to make sure that any errors are rectified.
Unfortunately some parcels do receive rough treatment in transit. Please contact us and we will arrange for a replacement to be dispatched to you.
We are unable to apply any discounts after an order has been placed on site.
If you are experiencing problems when trying to apply a voucher code on the Basket Page please contact us before placing your order as we cannot apply voucher codes after an order has been placed.
*Please note that voucher codes cannot be used in conjunction with another offer/free gift on site.
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