Contact Us

Here at lookfantastic.com we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any question you may have. If not please feel free to contact us via:

EMAIL:

The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). We endeavor to respond to all emails within 1 working day. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place. 

If you have any queries we have a list of Frequently Asked Questions below that will tell you how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please click here to send a message to our customer service team.

TELEPHONE:

Call our Customer Service Team on 0161 8131481 any time during the following hours:

Monday to Friday 8am to 8pm

Saturday 9am to 4pm

Please note we are closed on Sundays and Bank Holidays.

Calls will be charged at 5p per minute from a BT Landline, costs from other service providers may vary.

WRITE:

Look Fantastic Customer Service Department
Meridian House,
Gadbrook Park,
Gadbrook Way,
Rudheath,
Northwich,
Cheshire,
CW9 7RA

Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.

FEEDBACK:

We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Relations Team on feedback@thehutgroup.com

Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts.

The Customer Relations Team opening hours are Monday-Friday 9am to 6pm.

PARTNERSHIPS:

If you would like to discuss working in partnership with the hut group or supplying your products to any of it's portfolio of websites please contact us on partnerships@thehutgroup.com.

INTERESTED IN WORKING AT LOOKFANTASTIC?

Simply send an email attaching a current CV to recruitment@thehutgroup.com.

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LATEST FAQS

  1. What service is used for your deliveries?
  2. What happens if I haven't received my order?
  3. When will I receive my order?
  4. What are the Terms and Conditions for vouchers and ...
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