FREQUENTLY ASKED QUESTIONS
Simply head to your account section and click ‘Join now’. If you don’t have an account you’ll need to create an account and on account creation you can also opt to join the scheme there via a tick box.
Log in to Your Account to see your +Points balance. You’ll see the points which can be used right away, as well as any pending points. Pending points will become active after 7 days of completing your purchase.
+Points are fully rewarded 7 days after a successful dispatch. They will show as pending in your account until that time. We allow for 7 days in case you need to return anything from your order.
Log into Your Account and head to the LF Beauty Plus+ area. You’ll be able to see the +Points available to redeem, plus a number of +Credit options ranging from £5 - £25. Select an amount you wish to redeem. The +Credit you’ve chosen is then automatically added to your account. Shop away and make sure to apply the credit at basket! Your +Points expire after 12 months. Your credit expires are 30 days of being converted from points.
Make sure you have opted in to LF Beauty Plus+ and also fully completed your Beauty Plus+ Profile to get 500 +Points worth £5.
If you're using a promotional code with your order, the +Points you earn will be based on your final order value, once the promotional code has been applied.
The total points collected over a 12 month period determine your Beauty Plus Level:
0 – 1249 Points = Level 0
1250-1749 Points = Level One
1750-2999 Points = Level Two
3000+ Points = Level Three
Levels are valid for 12 months from the date you entered that Level.
also opportunity to earn additional perks with our tiered +Points system:
Level 0 = 0 +Points
• £5 for FREE on your birthday
• 25 +Points per product review
• 500 +Points for completing the beauty profile
• Early access to exclusive sales & beauty bags.
Level 1 = 1250 +Points
• £10 off your next order
Level 2 = 1750 +Points
• FREE Beauty Box
Level 3 = 3000 +Points
• Access to our Review Panel
• Priority access to brand experiences
Your LF Beauty +Plus Level will be valid for 12 months from the date you entered that Level. During this 12-month period, you’ll need to earn the qualifying number of Plus +Points to remain in that Level, or you’ll risk being moved down a Level.
· To maintain Level One, you need to earn a minimum of 1250 Plus +Points
· To maintain Level Two you need to earn a minimum of 1750 Plus +Points
· To maintain Level Three you need to earn a minimum of 3000 Plus +Points
If you do not meet the qualifying Plus +Points total within 12 months, you will automatically be moved down a Level(s). If you’re opted-in to our marketing communications, we will email you a reminder before your Level expiration date.
Please note you may also move down a Level due to a refund.
Simply leave reviews on products you have purchased. We’ll reward you with 25 +Points for every review left.
You need to make sure your Beauty Plus+ Profile is completed before the 1st day of your birthday month. We’ll gift you a £5 voucher for your birthday with a code sent to you via email at the start of your birthday month. Your birthday voucher will be a code you add to your basket when you order on LOOKFANTASTIC. The code can only be redeemed in a single purchase and will expire at the end of your birthday month.
Yes absolutely. We’re working on a huge number of exclusives just for LF Beauty Plus+ members, such as offers, free gifts and bundles. We’ll let you know about these via email.
Yes you will! Being an LF Beauty Plus+ member will give you priority access to a range of activity across the year. Keep an eye on your emails.
Yes, if you fill out your Beauty Plus+ Profile. Every single question is specifically asked for us to recommend brands and products we think you'll love!
For every friend you refer to LOOKFANTASTIC, we reward you with a £5 cash boost directly to your account to be used on your next shop!
Keep an eye on your emails! We’ll let you know of any upcoming events throughout the year.