premier delivery
1. PURCHASE
In order to purchase a Premier Delivery subscription, you must select and add the service to your basket.
By purchasing a Premier Delivery subscription you will be given free delivery across all our Delivery Options (except Same Day Delivery) for all eligible purchases from www.lookfantastic.com.
Premier delivery is valid for 12 months from the day you sign up. Premier delivery will expire 12 months after you signed up for your subscription. To continue with your subscription benefits, you must repurchase LF Premier once your 12-month subscription expires.
2. USAGE
You must have a registered www.lookfantastic.com customer account and be logged in to your account to use your Premier Delivery subscription.
Your Premier Delivery subscription is restricted to orders shipping to England, Wales and Scotland only and it cannot be used in any other country.
Your Premier Delivery subscription is strictly for personal use only and must not be used for business, re-sale or wholesale purposes.
There is a minimum order value of £10 for purchases made.
You can order (and make free returns) as many times as you want but this is subject to fair use – excessive use of, or placing unusual burdens on, the service would be deemed to be unfair.
You cannot transfer or exchange your Premier Delivery subscription for any other purpose, amount, gift, items, money, vouchers or other form of compensation.
You are responsible for using your Premier Delivery subscription in accordance with these terms and conditions.
To the fullest extent permitted by law we exclude any and all liability for any loss, damage or injury occurring to you or any third party arising from your use of this subscription.
3. CANCELLATION
You can cancel your Premier Delivery subscription within 14 days of subscribing by contacting Customer Services. A full refund of your subscription fee will be given if you have not made any eligible purchases within the first 14 days of subscribing. If you have had a Premier Delivery subscription for more than 14 days or made any eligible purchases within the first 14 days, you won’t be able to cancel your subscription and receive a refund.
To cancel your Premier Delivery before the renewal date, you will need to contact Customer Services through Your Account. Simply leave a message and we will be in touch to confirm within 24 hours. We also have a Live Chat facility which can be used if available.
4. DELIVERY AVAILABILITY
Premier Delivery performance is subject to the availability of services which may change at any time without notice. We will use our best efforts to meet a high standard of delivery however occasionally we may experience delays, including without limitation during busy periods such as sale / Black Friday or in circumstances outside of our control such as courier availability, courier delays, traffic, weather or accessibility of the premises. We will endeavour to communicate to you as soon as reasonably possible in respect of any delays.
Next Day Delivery is only available on orders placed before the cut-off time specified at checkout. The cut-off time for all deliveries may change for short periods (they may be brought forward during busy periods). Up to date information is available at checkout.
Next Day Delivery is only available in England, Wales and Scotland.
Deliveries will not be made on public holidays.
See our Delivery Information for more information regarding delivery availability.
5. DELAYS
We will not be held liable for any delays or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control or during busy periods when delivery times may be extended.
6. TERMINATION
We may decide to suspend or terminate your Premier Delivery subscription at any time in our sole discretion. Where we exercise our right to terminate, you will be given a prorated refund based on the number of full months left on your subscription.
A refund will not be provided for termination if we suspect or discover conduct that we determine (in our sole discretion) violates these terms or any applicable law and/or involves fraud or misuse.
If we suspect or discover that a Premier Delivery subscription has been used in breach of these terms and conditions, we will also have the right to recoup all our direct delivery costs and losses from the account holder.
7. CHANGES TO T&CS
We reserve the right to accept or refuse membership and to update any terms and conditions at our discretion. Any significant changes will be notified to you via email to the email address registered to your account.
All other lookfantastic.com terms and conditions apply to the purchase of the subscription in addition to these terms, including our Terms and Conditions.
8. GOVERNING LAW AND JURISDICTION
These terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be decided exclusively by the English courts.
